Welcome to Fika! We are more than just a service—we are your trusted partner in ensuring things get done the way you want them with a human touch. Our core role is to oversee and manage tasks on your behalf, ensuring quality, transparency, and peace of mind. While our primary focus is observation, there are instances where we may engage beyond passive oversight to enhance the client’s experience. Any such engagement is always done in consultation with the client, ensuring that actions remain aligned with their needs and preferences.

By using Fika’s services, you agree to abide by these Terms of Service. Please read them carefully. For matters related to privacy and data handling, please refer to our Privacy Policy.

Fika provides strictly observational and reporting services. We do not intervene in services, influence outcomes, or bear responsibility for any actions taken by clients or third-party providers based on our reports. By using Fika’s services, the client acknowledges and agrees that Fika shall not be held liable for any damages, losses, or claims resulting from interpretation or use of Fika’s reports.

Fika specializes in observing, coordinating, and ensuring the execution of services requested by our clients. However, our commitment to a human-centered experience means that we may occasionally identify ways to enhance a service beyond the initial scope. In such cases:

• We only take action with client approval after informing them of necessary adjustments.
• Our observations may reveal better alternatives, such as improved materials, cost-saving options, or logistical refinements.
• If a task requires proactive engagement—such as arranging alternative transportation for a child, following up with service providers, or ensuring a seamless process—we will consult the client before proceeding.

Fika does not provide services that fall outside the realm of facilitation, oversight, and coordination. Any additional actions taken must align with our core principles and be pre-approved by the client.

• You can request services via our website, app, or customer support.
• Some services require advance notice. While same-day requests may be accommodated, we recommend booking at least 24–48 hours in advance.
• Once a request is confirmed, our team will oversee execution and provide real-time updates.
• If a situation requires modifying the service scope, we will proactively inform you and seek approval before making adjustments.

While Fika strives to be flexible, there are limitations to what we can do:

• Legal & Emergency Situations: We do not replace emergency services such as law enforcement, medical aid, or crisis intervention.
• Special Requests: While we go beyond standard observation when appropriate, any deviations from the initial scope require client consent.

• Pricing varies based on task complexity and will be communicated before confirmation.
• Payment must be made through our secure platform before service execution.
• Cancellations are allowed before final confirmation; after the final confirmation, cancellation policies may apply based on the nature of the service.
• Clients must pay 60% of the total cost upfront before service execution begins unless otherwise specified in special circumstances.
• The remaining 40% must be paid before the final report is submitted and the service is deemed completed.
• No report will be delivered unless full payment has been received.
• In specific cases, full payment may be required upfront, or payment may only be required for the final report, depending on the nature of the service.

• If a client cancels a service after costs have been incurred (e.g., transportation, administrative expenses), these costs are non-refundable.
• Cancellation fees may apply depending on the stage of service execution.
• If modifications to a service are requested, any previously incurred costs will not be added back to the service charges.
• Refunds, where applicable, will only cover the remainder of the service cost after incurred expenses have been deducted.

• Clients may choose their own service providers for certain services. However, Fika is not responsible for any third-party service provider’s performance, actions, or failures.
• Fika will only observe and report on the service’s execution and shall not be held liable for any damages or disputes arising from third-party involvement.
• If any issues arise with third-party services, clients must resolve them directly with the provider.
• Fika may recommend certain service providers based on past interactions, but these providers remain independent third parties. Any engagement with them is at the client’s discretion and risk.
• Fika does not warrant, guarantee, or assume responsibility for the performance of recommended providers.
• Clients may be billed either directly by the service provider or through Fika. Regardless of the billing arrangement, Fika’s liability remains strictly limited to its reporting role.
• If a service provider fails to comply with agreements, fails to deliver, or causes unexpected complications, Fika is not responsible for the resulting damages, delays, or outcomes.
• If a client fails to act on Fika’s recommendations, resulting in issues or complications, Fika shall not be held liable for any negative consequences.
• If Fika is denied access to a location or information required to perform its services, Fika cannot be held responsible for any service disruptions, incomplete reports, or other limitations resulting from such denials.

• Fika's reports are provided for informational purposes only and are not legally binding.
• Clients acknowledge that reports reflect observable facts and do not include professional legal, financial, or technical opinions.
• If a report is altered or misrepresented by a client, Fika is not responsible for the consequences.
• In the case of disputes regarding the content of a report, Fika's original unedited version shall be considered final.

• Fika’s total liability in connection with any service shall not exceed the amount paid by the client for that specific service.
• Under no circumstances shall Fika be liable for indirect, consequential, or incidental damages, including lost profits, business disruptions, or claims from third parties.
• Clients agree that Fika is not responsible for any legal outcomes resulting from the use of its reports.

• Clients must provide clear, accurate, and complete instructions regarding the service.
• Any costs, delays, or issues resulting from unclear instructions shall be borne by the client.
• Clients acknowledge that failure to provide necessary information may impact service execution.
• Clients acknowledge that Fika provides recommendations based on observations and experience. The final decision on whether to act on these recommendations rests solely with the client. Fika is not responsible for any consequences resulting from the client's choices, whether they follow or disregard recommendations.
• If Fika is prevented from performing its duties due to a lack of access, missing documentation, or external interference, the client remains responsible for service costs and any resulting complications.
• Clients must ensure they are available to provide any necessary information, access, or documentation required for Fika to execute its services. If a client is unavailable or fails to arrange necessary approvals or access, resulting in additional time or service costs, the client shall bear those additional charges.

• Clients agree to attempt to resolve disputes amicably before taking legal action.
• If a dispute arises, both parties agree to good-faith negotiations for at least 30 days before pursuing formal legal action.
• If no resolution is reached, the dispute shall be submitted to neutral mediation, mutually agreed upon by both parties.
• Legal proceedings can only be initiated if mediation fails, and the claimant agrees to bear all legal costs if Fika is found not liable.

Fika shall not be liable for any failure to perform due to circumstances beyond our control, including but not limited to: natural disasters, strikes, government actions, pandemics, cyber-attacks, service provider failures, client inaction, denied access to service locations, or technical failures.

This agreement shall be governed by the laws of Kenya, and any disputes shall be resolved under Kenyan jurisdiction.

We value your privacy. All information shared with us is handled with discretion and in compliance with our Privacy Policy.

For inquiries, modifications, or urgent requests, reach out via phone or email provided on our official website fikanasi.com.

By using our services, you acknowledge and accept these Terms of Service. If you have questions, let’s talk—we’re here to help!